Published May 25, 2018
Skechers Japan Customer Service
Skechers Data Protection Officer – Frederic Pariente
Lead Supervisory Authority – Information Commission’s Office – United Kingdom
Skechers Japan, is the data controller for www.skechers.jp (the “Website”). However, Skechers S.A.R.L. in Switzerland and Skechers U.S.A., Inc. in the United States are data processors of information collected by the Website. By agreeing for Skechers to collect and process your data in the preferences page and submitting your personal data to the Website, you agree to this transfer, storing or processing.
How We Collect the Information
There are many ways that Skechers obtains information from you:
- Via sign-up on any Skechers website
- From information provided by you when making an online or retail purchase
- When you enter a Skechers sweepstakes, contest or giveaway
- When you sign up for Skechers Elite
- Upon signing up at a Skechers event
- Automatically through the use of automatic data collection technologies
The Information We Collect
When you register to receive our email updates, enter a Skechers sweepstakes, contest or giveaway, or when you register for the Skechers Elite™ program, you will need to provide us with your:
- e-mail address
- phone number (optional), and
- confirmation that you are age 16 or older.
You may change your preferences to stop receiving marketing communications at any time using the unsubscribe option available in the footer of all marketing emails. You may also request that we delete your data and/or send you a copy of your data by contacting Skechers customer service at the contact information provided above.
In order to provide users and subscribers with the most efficient and enhanced service and better understand your preferences, we may request your gender, shopping preference and product interest. Customers can also specify email notification preferences. Whether or not you provide this information is entirely up to you.
Skechers will keep information provided for marketing purposes for eighteen (18) months.
When you make a purchase through the Website, you also will need to give us your:
- shipping address,
- billing address (if different), and
- telephone number
so we can process your payment and contact you in the event of any problems with delivery. This information is necessary to process your order, process any returns or exchanges, as well as for internal accounting records. Skechers will keep this information for three (3) years.
If you contact our customer service department, you may need to provide us with additional information so that we can respond to your questions or concerns as completely and thoroughly as possible.
Skechers may use automatic data collection technologies to collect information about your online activities over time and across third-party websites or other online services (behavioral tracking). Please see our Cookies Policy here: [http://www.jp.skechers.com/jp/cookie-policy] for additional details on how Skechers uses these and other similar technologies
How We Respond to Do Not Track Signals
How We Use the Information
We will use your personal information to market and provide products and services to you, specifically:
- To present our website and its contents to you.
- To administer sweepstakes, contests, giveaways, promotions, surveys or other site features and to provide you with the relevant products or services (for instance, to deliver a prize you may have won in a contest).
- To send you information via e-mail about products, offers and news we think could interest you. We only send you this if you have opted-in to receive Skechers e-mail messages. By providing us your email address through the Skechers website or mobile app (e.g., registering to receive our email updates or registering for the Skechers Elite™ program) or by contacting our customer service department and specifically requesting to be added to our e-mail list, you are opting-in to receive Skechers e-mail messages. You may opt out at any time using the unsubscribe option available in the footer of all marketing emails.
- To fulfill and deliver all orders placed through our website.
- To carry out our obligations and enforce our rights arising from any contracts entered into between you and us, including for billing and collection.
- To notify you about changes to our website or our policies.
- To analyze visits to the website and learn about the interests of our visitors in the aggregate and better understand your personal interests and needs, so we can improve our products and services and deliver the type of content, features and promotions that you are most interested in.
The information obtained from online registration is utilized to improve your shopping experience with Skechers by enabling you to earn reward points, obtain a faster checkout for purchases and/or opt-in to receive promotional e-mails, which provide you with the latest and greatest information regarding Skechers and its products.
The telephone and credit card number information we ask for when you order online is used only to complete the order, confirm the order and confirm shipment of the order. This information is then stored only for the purposes of faster checkout (for Elite Members only), and is not used for any other purpose.
Sharing Information with Third Parties
Examples of these services include payment processing and authorization, fraud protection and credit risk reduction, product customization, order fulfillment and shipping, marketing and promotional material distribution, website evaluation, data analysis and, where applicable, data cleansing. We may need to share personal information with these third parties so that they can perform these services; however, we limit the personal information that we give to them and authorize them to use this information only for the purpose of performing those services.
In proceeding with your online order, you agree that both your name and address and those of the delivery name and address (if different) may be checked using third parties such as credit agencies. If you are providing a delivery name and address which is not your own, you must have that person’s permission to give us their personal information and for us to use it for the purposes specified. By providing it, you are saying that you have their permission.
We share aggregated demographic information about our user base with our agents, including agencies or third party vendors so that they can provide marketing analysis and consult on advertising strategies. We also may share non-personal information (such as the number of users who visited the website during a specific time period or who purchased a specific product through the website) with our marketing partners, advertisers and others from time to time. This information is shared in an aggregated form and does not identify individual users or their personal information.
We may release personal information if we believe in good faith that: the law or legal process requires it; if we have been advised by counsel; we have received a valid administrative request from a law enforcement agency; or such release is necessary to protect the rights, property or safety of Skechers or any of our respective affiliates, business partners, customers or others.
From time to time, Skechers communicates to customers by e-mail to inform them of changes to Skechers.com, special offers that might become available, and other information Skechers believes will be of interest to site visitors. Skechers will send these types of e-mails to you only if you opt-in to receive Skechers e-mail messages and you can easily unsubscribe any time you want by using the unsubscribe option available in the footer of all marketing emails.
Please note that you cannot opt-out of order e-mails as described below.
Skechers also uses your e-mail address to confirm your order and track shipment of your order, and respond to any inquiries you make online. Because we have to communicate with you about orders that you choose to place, you cannot opt-out of receiving e-mails related to your orders.
Opt-out / Unsubscribe
You may request to stop receiving electronic communications from Skechers anytime. Please use the unsubscribe option available in the footer of all marketing emails.
Notwithstanding the foregoing, you cannot opt-out of order e-mails as described above.
Access to Your Personal Information
Skechers will provide you with access to the personal information you provided to Skechers by allowing you to cancel, view, update, correct or oppose the processing of your information. In order to protect your privacy, Skechers takes steps to verify your identity before granting you access to your private information or enabling you to make corrections. Skechers will accomplish this through the use of passwords and personal data.
Skechers takes special care to protect the safety and privacy of children. Our web sites are general audience sites. We do not permit anyone under the age of 16 to register with us. We also do not send e-mail correspondence to anyone who tells us that they are under the age of 16.
Children under the age of 16 should always ask their parents or guardians for permission before providing any contact information to anyone online. We urge parents and guardians to participate in their children’s online activities and use parental control or other web filtering technology to supervise children’s access to the web.
Skechers employs industry-standard security measures to protect the loss, misuse, and alteration of the information under our control. In addition, we utilize a licensed system for credit card authorization and fraud detection. We use industry standard SSL (Secure Sockets Layer) encryption to protect the confidentiality of your personal information.
The safety and security of your information also depends on you. Where you have chosen a password for access to certain parts of our website, you are responsible for keeping this password confidential. Please do not share your password with anyone. Although we make good faith efforts to store information collected by Skechers in a secure operating environment, transmission of information via the Internet is not completely secure and we cannot guarantee complete security. Information collected by Skechers will be maintained for a length of time appropriate to our needs.